SHIPPING & RETURNS POLICY
What is your shipping policy?
COCONUSA offers the following shipping options for shipments within the USA:
- Free standard shipping on all orders
When will my order ship?
Orders submitted before 11 AM PST Monday, Tuesday, Wednesday or Thursday are processed the same day and shipped the next day.
Orders submitted after 11 AM PST Monday, Tuesday or Wednesday are processed the next day and shipped the day after.
Orders submitted after 11 AM PST on Thursday are processed Friday and shipped on Monday as our warehouse is closed over the weekend.
Please note that our warehouse closes on major holidays.
Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.
Is there a sales tax charge on my order?
We collect sales tax in accordance with tax laws and regulations mandated by each state. Sales tax, if any, will be reflected in your cart at checkout.
How do I track my order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at firstname.lastname@example.org
Do you ship internationally?
COCONUSA currently ships to select countries worldwide. International customers are responsible for all customs, duties and taxes. International shipping rates are calculated depending on the weight of the package.
We ship internationally to the following list of countries: Albania, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom.
If you don't see your country on the shipping list, please contact us and we'll do our best to get the best Korean Beauty products out to you!
We do not accept returns on international orders and shipments.
What is your return policy?
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to COCONUSA for a full refund within 30 days of the purchase date.
Return shipping is free of charge and on us. Please note that single-use products are only eligible for return if they are new and unused.
For a free return shipping label, e-mail email@example.com with your order number (PL-----) and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.
Only the items specified in the original return request and confirmed by COCONUSA will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.*
Shipping fees are not eligible for refund.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
*Dollar value discounts will be automatically converted into a percentage discount so that each item returned in the discounted order will receive a discounted refund. Dollar value codes can not be refunded and are single-use only.
Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Unfortunately, we do not accept returns on international orders and shipments.